ServiceNow Learning Journey

Choose a learning path tailored to your role and master Quality Clouds for ServiceNow

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Choose your role

Pick the journey that matches how you use ServiceNow. You can always access the other path later.

DEVELOPER

I’m a Developer

Focus on the tools you use every day: Livecheck, Peer Review and understanding blocker issues.
  • Understanding Quality Clouds
  • Introducing Quality Clouds To Developers
  • Using Quality Clouds As A Developer: Peer Review



View Developer Journey

MANAGER / ADMIN

I’m a Manager / Admin

Get a complete view of Quality Clouds: account setup, dashboards, integrations and developer tools.
  • What is Quality Clouds
  • Connect Instances
  • Quality Clouds Views
  • Rules and Rulesets
  • Admin Portal Overview
  • Integrations
View Manager Journey

DEVELOPER PATH

Developer Journey

Learn how to use Quality Clouds to keep your ServiceNow code clean, secure and compliant.

Step 1 · Foundations

What is Quality Clouds

Understand what Quality Clouds does, the key capabilities and how it fits into your development workflow.

Step 2 · Livecheck

How to use Livecheck

How to use the Livecheck in Configuration Elements or Update Sets to catch issues before they reach production.

Step 3 · Issues

How to work with Issues

Learn how to triage, prioritise and resolve issues raised by Quality Clouds, including blocker issues.

Step 4 · Peer Review

Peer Review workflow

Learn the end-to-end Peer Review workflow so you can standardise reviews, share best practices and reduce defects.
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MANAGER PATH

Manager Journey

Build an end-to-end understanding of Quality Clouds: governance, setup, dashboards, integrations and developer tools.

Step 1 · Foundations

What is Quality Clouds

Understand the core concepts of Quality Clouds and how it helps organizations monitor platform health, enforce governance, and improve overall code quality.

Step 2 · Connect instances

Connect Instances

Learn how to connect your instances, validate connectivity, and prepare your environments for automated quality analysis.

Step 3 · Dashboards

Quality Clouds Views

Explore key dashboards to monitor technical debt, platform health, and quality metrics, and understand how to interpret insights to drive improvements.

Step 4 · Rules and Rulesets

Rules and Rulesets

Understand how to define, customize, and enforce quality standards using rules and rulesets to ensure consistent governance across your teams.

Step 5 · Configure your account

Admin Overview

Learn how to configure your account, manage users and permissions, and set up governance, security, and quality controls from the Admin Portal.

Step 6 · Integrations

Integrations

Discover how Quality Clouds integrates with tools such as Agile, Jira, and Xtype to embed quality checks directly into your development and release workflows.

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Ready to start your ServiceNow journey?

Choose your role and become a Quality Clouds expert.
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