This lesson introduces the Quality Clouds Field Analysis App for ServiceNow, which helps organizations understand how custom database fields are actually used across their instance.
The Field Analysis App analyzes field usage patterns to identify underused or obsolete custom fields. By highlighting fields that are rarely populated or have not been updated for a long period of time, it helps teams identify opportunities to simplify forms, improve data quality, and reduce unnecessary platform complexity.
The application provides a set of dashboards and reports that summarize key metrics such as field utilization, legacy fields, and overall field adoption across the platform. These insights help administrators and architects understand how data is being used and where improvements can be made in the data model.
To ensure privacy and security, the analysis only evaluates aggregate usage metrics and timestamps, without scanning or accessing the actual data stored in the fields.
By identifying unused or outdated fields, organizations can safely clean up their instance, improve maintainability, and support better data design across their ServiceNow environment.