Quality Clouds Academy
Quality Clouds Academy

ServiceNow Learning Journey

Choose a learning path tailored to your role and master Quality Clouds for ServiceNow

Minimum requirements for optimal viewing: monitor with minimum 1440×1050 resolution and maximized browser. Courses are optimized for desktop and iPad.

Choose your role

Pick the journey that matches how you use ServiceNow. You can always access the other path later.

DEVELOPER

I’m a Developer

Focus on the tools you use every day: Livecheck, Peer Review and understanding blocker issues.
  • Understanding Quality Clouds
  • Introducing Quality Clouds To Developers
  • Using Quality Clouds As A Developer: Peer Review



View Developer Journey

MANAGER / ADMIN

I’m a Manager / Admin

Get a complete view of Quality Clouds: account setup, dashboards, integrations and developer tools.
  • What is Quality Clouds
  • Connect Instances
  • Quality Clouds Views
  • Rules and Rulesets
  • Admin Portal Overview
  • Integrations
View Manager Journey

DEVELOPER PATH

Developer Journey

Learn how to use Quality Clouds to keep your ServiceNow code clean, secure and compliant.

Step 1 · Foundations

What is Quality Clouds

Understand what Quality Clouds does, the key capabilities and how it fits into your development workflow.

Step 2 · Livecheck

How to use Livecheck

How to use the Livecheck in Configuration Elements or Update Sets to catch issues before they reach production.

Step 3 · Issues

How to work with Issues

Learn how to triage, prioritise and resolve issues raised by Quality Clouds, including blocker issues.

Step 4 · Peer Review

Peer Review workflow

Learn the end-to-end Peer Review workflow so you can standardise reviews, share best practices and reduce defects.
Start Developer Courses

MANAGER PATH

Manager Journey

Build an end-to-end understanding of Quality Clouds: governance, setup, dashboards, integrations and developer tools.

Step 1 · Foundations

What is Quality Clouds

Understand the core concepts of Quality Clouds and how it helps organizations monitor platform health, enforce governance, and improve overall code quality.

Step 2 · Connect instances

Connect Instances

Learn how to connect your instances, validate connectivity, and prepare your environments for automated quality analysis.

Step 3 · Dashboards

Quality Clouds Views

Explore key dashboards to monitor technical debt, platform health, and quality metrics, and understand how to interpret insights to drive improvements.

Step 4 · Rules and Rulesets

Rules and Rulesets

Understand how to define, customize, and enforce quality standards using rules and rulesets to ensure consistent governance across your teams.

Step 5 · Configure your account

Admin Overview

Learn how to configure your account, manage users and permissions, and set up governance, security, and quality controls from the Admin Portal.

Step 6 · Integrations

Integrations

Discover how Quality Clouds integrates with tools such as Agile, Jira, and Xtype to embed quality checks directly into your development and release workflows.

Start Manager Courses

Ready to start your ServiceNow journey?

Choose your role and become a Quality Clouds expert.
Start Courses